Troubleshooting thousands of Soft 404 errors after a CMS update requires a structured, thorough approach. Here's how you can go about it:
1. Understand the Issue
Soft 404: A page that appears to be missing (e.g., no meaningful content) but returns a 200 OK status code instead of a 404 or 410.
2. Collect Initial Data
-
Google Search Console → Indexing → Pages → Filter by "Soft 404".
-
Export the full list of affected URLs.
-
Compare against logs or sitemap to determine:
-
If they existed before the CMS update.
-
If they are intentionally removed or changed.
-
3. Identify Patterns
Analyze the URLs for common traits:
-
Are they in a specific folder (e.g.,
/blog/
,/products/
)? -
Do they share similar templates or parameters?
-
Are they legacy URLs pointing to non-existent resources?
4. Inspect Sample Pages
Manually visit a few affected URLs:
-
Does the page look blank, have thin content, or redirect improperly?
-
Check HTTP headers (e.g., with Chrome DevTools or curl):
Look for:
-
Status code (should not be
200 OK
if content is missing). -
Canonical tags (misconfigured ones can cause issues).
-
Meta noindex or redirects.
-
5. Review CMS Update Changes
Dive into what the update modified:
-
Templates: Did layout or content population logic change?
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Routing: Are URLs being routed to the wrong controller/view?
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Redirects: Did redirect rules get altered or removed?
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Plugins/Modules: Any new SEO or URL handling plugins added?
6. Common Causes to Check
-
Empty pages still returning
200 OK
. -
Redirects to home page or unrelated content.
-
Missing canonical URLs or canonicalizing to a non-existent page.
-
Session-dependent or JS-generated content failing to load for bots.
-
URL normalization issues (e.g., trailing slashes, case sensitivity).
7. Fixes and Recommendations
Based on your findings:
-
Ensure non-existent pages return
404
or410
. -
Redirect old URLs to equivalent new content using 301 redirects.
-
Update templates to serve proper content or error codes.
-
Improve thin content pages with meaningful content.
-
Use a custom 404 page to improve UX and signal the right status.
8. Test & Validate
-
Use
curl
,Screaming Frog
, or Google's URL Inspection Tool to verify fixes. -
Submit corrected URLs for reindexing in Search Console.
-
Monitor progress over the next few crawls.
9. Prevent Future Recurrence
-
Add automated tests or monitoring for HTTP status codes.
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Maintain a URL mapping table during future CMS updates.
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Educate devs/content teams about SEO implications of thin content.